IT Support

- P/S slip are printed via Provision

- remind CSR that they can forward to IT, any email order so we can make an order file and be able to print required P/S and SSCC labels. Otherwise, it will be manually manipulated as below:

Christian has a note here to forward orders to IT for manual loading : https://bilsi.freshservice.com/a/tickets/29153886?current_tab=details

Scenario#1

- order was manually entered in Syspro; needs pallet or parcel label for NON-EDI

- change pvwmsLive.dbo.mst_customer 'forcedOrderType' to ' '

           update pvwmsLive.dbo.mst_customer set forcedOrderType = ' ' where custCode IN 

           (select customerCode from pvwmsLive.dbo.mst_order_hdr where customerPoNo IN ('117042','117196'))

- print via LINK, Warehouse\ Warehouse Labels \ Outgoing Pallet Label Non EDI BBM(4x6)

- put back the original value :

           update pvwmsLive.dbo.mst_customer set forcedOrderType = ' EDI' where custCode IN 

           (select customerCode from pvwmsLive.dbo.mst_order_hdr where customerPoNo IN ('117042','117196'))

Scenario#2

specific to JEAN COUTU:

- Labels are done manually, pattern in the below location.

NOTE: see ticket, https://bilsi.freshservice.com/a/tickets/29153886?current_tab=details

For IT to load orders, please refer to solution, https://bilsi.freshservice.com/a/solutions/articles/10000070528